About
Business Analyst & Technology Consultant
Currently: Technology Consultant at KGS Technology Group, driving requirements gathering and delivering gap analyses across 6 client organizations.
Business Analyst with 2+ years of experience supporting cross-functional projects through requirements gathering, stakeholder collaboration, data analysis, and process improvement. Experienced in building KPI dashboards, documenting business requirements, and coordinating project execution across client-facing environments.
Proficient in Excel, SQL, Power BI, JIRA, and Agile workflows. I build real-time Splunk dashboards and Excel KPI trackers, deliver gap analyses that eliminate mid-sprint scope changes, and standardize SOPs that drive measurable efficiency gains.
- Location: Chicago, IL
- Email: ayamien27@gmail.com
- Degree: B.S. in IT Management
- Languages: English, Urdu, Russian
Skills
Core competencies and tools I bring to every engagement.
Technical & Analytical
Project & Operations
Communication & Tools
Resume
Professional Experience
Technology Consultant
KGS Technology Group
January 2025 - Present | Chicago, IL
- Drove requirements gathering across 6 client organizations through 50+ stakeholder workshops, producing validated BRDs and process flows that reduced implementation rework by 35%.
- Built real-time Splunk dashboards and Excel KPI trackers that cut average issue resolution time by 20%, shifting 3 support teams from reactive firefighting to proactive operations.
- Delivered gap analyses and business requirements documents across 3 engagements that eliminated mid-sprint scope changes, saving an estimated 200+ developer hours per quarter.
- Standardized 8+ SOPs across 3 service areas, reducing average task completion time by 30% and improving first-time resolution rates by 25%.
- Wrote SQL queries to pull and validate client data across reporting periods, flagged discrepancies in JIRA, and updated weekly status reports.
- Ran weekly cross-functional syncs, reducing project misalignment by 40% and maintaining a 98% on-time deliverable rate.
Teaching Assistant
Illinois Institute of Technology
August 2024 - December 2024 | Chicago, IL
- Guided lab sessions for 30+ students, improving average assignment scores by 12%.
- Identified recurring challenges through performance data analysis, developing 5 targeted support guides that reduced repeated errors by 25%.
- Collaborated with faculty to streamline grading workflows, reducing evaluation time by 40% across 200+ assignments.
Consultant Intern
Bare Cybersecurity
June 2024 - August 2024 | Chicago, IL
- Delivered 4 client engagements 100% on time and within scope by driving sprint planning, backlog prioritization, and weekly stakeholder syncs.
- Cut project ramp-up time by 60% and eliminated scope creep by streamlining requirements flow from sales to delivery.
- Surfaced 3 high-severity platform risks before client impact by standing up a weekly analytics cadence, saving 40+ hours of reactive incident response.
- Reduced average access ticket turnaround from 5 days to under 24 hours across 50+ accounts, achieving a 95% same-day resolution rate.
Pathway Program Mentor
Illinois Institute of Technology
March 2021 - December 2021 | Chicago, IL
- Mentored 15+ international students on academic planning, time management, and cultural adaptation, contributing to a 90% first-year retention rate.
- Facilitated 20+ group discussions and 40+ one-on-one sessions over 10 months.
- Collaborated with 5 faculty members and program coordinators, improving program satisfaction scores by 18%.
Education
Bachelor of Information Technology and Management
Illinois Institute of Technology
December 2024 | Chicago, IL
Minor in Computer Science • GPA: 3.63 • Dean's Honor List
Certifications
Contact
Location
Chicago, IL
ayamien27@gmail.com
Phone
+1 (312) 536-2119
linkedin.com/in/ahmadyamien
Let's Work Together
I'm always open to discussing new opportunities, interesting projects, or just having a conversation about business analysis and technology.